FAQ
What are the Shipping times?
Once an order has been placed we have it packed and shipped in 1-2 business days, sometimes even the same day. Most domestic US orders will arrive at their ultimate destination in about 3-5 business days.
How do I Cancel my Premium Club Membership
First we would encourage you not to do so. We periodically review active memberships and remove the Premium Branding Package from cancelled accounts. You will also lose access to coupon codes. Cancelation is simple - on each premium page there is a ...
Packing Slip - What does it look like?
Pleases see this video to understand the anatomy of a packing slip. https://youtu.be/jIFUB76ei0Y Premium Club members get the logo on the packing slip free of charge as well as a box label and additional discounts.
What is my Product Cost and do you have any fees?
We do not charge any fees unless you need help setting up which is completely optional. When you sell a product at our recommended MSRP ( which is in the product file and the crossed out price on site) you will get a 40% discount. This is the lower ...
Adjusting Prices
Occasionally we need to do price adjustments. We will let you know by email when we do. This document explains 3 ways to modify your prices on Shopify. Download our guide - Three Ways to Update Prices
I need a name where do I get one?
We recommend Godaddy.com
What is Fair Trade?
Our mission is to offer income-generating opportunities to craftspeople in developing countries by following fair trade practices including paying in advance at least the market price for items, ensuring that craftspeople receive payment, and ...
Do you charge fees ?
No - We make our money when you sell products.We do offer a Premium Club membership which gets several extra benefits including Premium Branding and additional discounts.
Can you help me setup my site ?
We have partnered with Germinate.com to offer site setup services. Please use coupon code DSBGC50% Germinate.com for a 50% discount on any setup package.
How do I pay for my orders ?
We accept all credit cards and Paypal. If you are generating $1000 or more per month in orders, we are open to discuss terms if our platforms are compatible.
I don't use Shopify - Can I still work with you ?
Yes - absolutely, we have created our model around Shopify so it is easier if you do, however our files can be manipulated to work with any platform.
Why can't I find a product ?
We hide all out of stock products. If you cannot find a product that you know we sell it is probably out of stock. If you are syncing your data and use WipeOut on Shopify it should be hidden on your site as well.
Can I pick which products I sell ?
Yes - you can sell all 1700 plus products or just one.
Can I include my brand in the shipment ?
Yes, this service is available for Premium Club members - you can send us any insert you want in the box. We are happy to insert a flyer or a postcard with your orders. Premium members also get a sticker on the outside of the box and the logo on the ...
Do you charge Sales Tax ?
Yes - we charge sales tax on orders SHIPPED within Florida at 6.5%. If you provide us a copy of your sales tax certificate for Florida we do not charge sales tax. We realize that you may not have collected it, we suggest that you add around 0.5% to ...
How much is shipping ?
Effective February 1st 2020 80% of our products ship for $3.95 within the USA. You can charge your customer as much as you feel is appropriate. For Domestic US orders we offer the following options based on weight. First Class Package USPS under 1.0 ...
How do you handle returns ?
Refunds are provided within 30 days of ordering. It is your responsibility as a drop shipper to handle your customer service and get your customer to return the product in a timely manner to our warehouse. Please make sure the customer includes the ...